Digital Claims Management
for the Real World
RW partners with its customers to deliver Insurance technology solutions - meeting real world needs and solving real world problems.
Innovative Technology
Transparent Project Methodology
Cost Effective
Who We Are
Our Journey
Company Facts
Experience
Experienced Team working Insurance IT since 1987
Service Model
Providing solutions as a service, less licence more service level
Licensing
Permissive licensing
Pricing
Honest pricing joint accountability
Global Presence
Employees in UK, Australia, New Zealand, Kenya, and Canada
What We Do
rwExtend
Consumer and partner facing web application for use on mobile or desktop browsers that allow third parties to interact with the service delivery process.
rwInnovate
Our solution as a service package to focus on delivering the results specified for the solution, focusing on solution rather than a rigid software spec.
rwInsure
Comprehensive back-office processing system designed for modern insurance operations with flexible workflow management.
rwElements
Our framework that includes the components to build a complete solution.
Our Focus
Market Position
Our company was formed by experts that have made some of the well known brands in our industry. We are private owned business and position as a startup enterprise. Whilst our customers include some of the worlds biggest brands it is important to know that in 2024 we are new entrant and our focus is marketing to customers we already work with and smaller companies seeking innovation and value for money when choosing a processing platform.
Flexibility First
We are an organisation created by insurance business and technology professionals. From business experience we know that every insurer needs control of their services to market and from our technical experience we know that software has moved away from rigid one size fits all and exploiting the new capabilities is key to cost effective innovation. We seek to provide a solution not a software, our rwElements framework is the power behind this flexibility.
Your Needs, Our Understanding
Renew's Customer Service & Delivery Workflow
Assess Claims
Initial claim evaluation and damage assessment
Organize Inspections
Schedule and coordinate property inspections
Identify Resolution
Determine best repair or replacement solution
Price Materials
Quantify and price required materials
Select Installers
Choose professional installers and fitters
Deliver Materials
Coordinate delivery to point of use
Complete Installation
Work with installers to complete project
Monitor Performance
Track performance, value and satisfaction
Key Requirements
- • Keep all parties informed at all times
- • Flexible to new ways of working and services as they evolve
What We Can Offer
Our comprehensive platform provides flexible solutions tailored to meet Renew's specific needs.
rwExtend
Consumer and partner facing web application for use on mobile or desktop browsers that allow third parties to interact with the service delivery process.
rwInnovate
Our solution as a service package to focus on delivering the results specified for the solution, focusing on solution rather than a rigid software spec.
rwElements
Our framework that includes the components to build a complete solution.
Complete Solution for Renew
A custom business rules "product" built using rwElements delivering the claims management process, initially replicating the features from the system to be replaced. Further, using the development as a service included in the annual fee to develop additional features as required to keep the system as an efficient business processing system.
The RW Difference
Traditional Approach
- Perception of self service & low cost is a marketing tool that rarely delivers the value promised
- The truth is hard to use and limited flexibility
- Hidden costs emerge over time
Real costs are in the future
RW Approach
- Solution delivery to service level agreement, not software spec
- Honest and realistic cost model to avoid price shock
- Flexible approach with joint responsibility
Realistic and transparent, joint accountability
Cost Shock Protection
We set clear cost expectations upfront and work together to keep future costs predictable and affordable. No surprises, no hidden fees - just honest pricing with shared responsibility.
AI-Supported, Agile Build
No 2025 design should ignore AI. Here's the RW approach.
Our AI Experience
- • LLM inclusion since first prototypes in 2009
- • SMS insurance quotations system as early example
- • R&D examples with voice chat, text chat, agent models
- • Happy to share our experience and tools
Our Settled Approach
- • Fast-changing and exciting time for software
- • Agentic AI is the key innovation for 2025
- • AI replacing legacy menu-driven applications
- • Focus on sustainable and reliable adoption
rwElements AI Integration
- • AI tools included in rwElements framework
- • On-premise and cloud options available
- • AWS/Azure packaged/branded tooling
- • First party (RW) and third party integrations
Transforming Requirements and Solutions Faster
Using AI to stay ahead on features and costs
Our Path Together
The steps forward in an RW agile project
Validate
Earn your confidence
- • 8-week validation phase
- • Working prototype and proof of concept
- • Improve definition, confirm solution validation
Deliver
Set realistic budget, avoid ongoing shocks
- • Years 1-2 delivery phase
- • Active agile project, iterative design
- • Reactive to changes, joint accountability
Sustain
Realistic about innovation needs
- • Migrate and replace existing legacy
- • Move to new platform
- • Ongoing innovation and support
Runout Option: Not all systems need constant change. If a system is settled, RW offers ways to transition to a steady state maintenance basis assuming lower cost with less change.
Commercial Terms
| Phase | Timeline | Cost | Development Days |
|---|---|---|---|
| Solution Design & Validation Workshops Deposit | 8 weeks | 20% of Year 1 | 30 days |
| Year 1 Balance | Year 1 | £36,000 | Up to 100 days |
| Year 2 | Year 2 | £45,000 | Up to 100 days |
| Years 3-5 | Years 3-5 | £30,000/year | Up to 50 days/year |
| Total 5-Year Investment | - | £180,000 | - |
Contract Terms - 5 Years
RW has front loaded effort to deliver and spreads the costs across the term. For this reason the term is initially fixed to the 5 year term.
Validation Deposit
We ask for a deposit because experience shows that it confirms that there is a commitment both sides. We make a guarantee on the deposit to emphasize that we know we need to prove we can. This is especially important for startup product.
Cost Shock Avoidance
Transparent pricing with no hidden costs and joint accountability for predictable costs throughout the partnership.
Why RWITL
Our rwExtend system is proven and insurers have been benefiting since 2009
Multi Insurance Support
Multi business model capability with flexible software supporting General, Life and Health insurers.
Flexible Technical Framework
A pillar of capability with rwElements built to solve real-world implementation problems.
Fully Managed Solution
Solution as a Service model that goes beyond superficial software packages.
Partner Mindset
Shared accountability with clear responsibility divisions (RW: quality & design, Customer: business plan).
AI-First Architecture
Future-ready technology with AI capabilities since 2009 and agentic AI innovations.
Migration Experience
Proven track record with legacy system transitions and smooth migrations.
Recap
The steps forward in an RW agile project
Approve Validation
Improve definition, confirm the solution validation. 8-week validation phase with working prototype and proof of concept.
Approve Agreement
Moving to full delivery, active agile project, iterative design, reactive to changes, joint accountability. Years 1-2 delivery phase.
Go Live
Migrate and replace existing legacy, move to new platform. Transition to sustain phase with ongoing innovation and support.
Closing Q&A
Questions and discussion about the RW approach for Renew